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About SmartSass Tech
Technology should make your life easier, not more frustrating. At SmartSass Tech, we provide straightforward tech support that helps you understand your devices—not just fix them temporarily.
Our Approach
We take the time to explain things clearly, answer your questions, and work at your pace. No jargon, no rushing, no making you feel like you should already know this. Just reliable help when you need it.
What We Do
We help with smartphones, computers, printers, smart home devices, video calling, and more. Whether you're setting up a new device, learning to video chat with family, or protecting yourself from online scams, we've got you covered. Every session is one-on-one and tailored to what you actually need.
Who We Help
We work with anyone who needs tech help, with a focus on older adults and families who want patient, no-nonsense support. Our clients include complete beginners and people who just need help with specific tasks.
How We Work
Based in Rochester, NY, we offer in-home visits or remote sessions. Affordable rates, no hidden fees. When you need quick answers between appointments, check our knowledge base—it covers everything from printer problems to password management.
Why SmartSass Tech?
We don't just fix your problem and leave. We teach you how to handle it yourself next time. And when you forget (because we all do), our knowledge base is there with clear, searchable instructions written in plain English.
Ready to get started? Give us a call.
Our Story
I'm Renee Sassone, founder of SmartSass Tech.
I've been the neighborhood tech person for as long as I can remember—the one family and neighbors called when they couldn't print from their computer, needed a new phone set up, or just wanted someone to explain things in plain English.
I started SmartSass Tech because I saw a gap: plenty of people need tech help, but most support is either expensive, impersonal, or makes you feel like you're bothering someone with "simple" questions. None of those things should be true.
What I do now is the same thing I've always done—help people understand their technology without the confusion or frustration. The difference is I built a business around it, complete with a knowledge base so you have answers even when I'm not there.
There's nothing better than watching something click for someone. That's why I do this work, and that's what you can expect from SmartSass Tech—clear answers, patient help, and actual understanding of your devices.