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About SmartSass Tech

Patient, Jargon-Free Support

At SmartSass Tech, we believe technology should empower you, not frustrate you. That's why we specialize in patient, jargon-free technology support designed specifically for older adults and beginners in the Rochester, NY area.

Our Approach

We understand that technology can be overwhelming. Our personalized, one-on-one sessions are conducted at your pace, in plain English. We never rush you, and we never make you feel silly for asking questions. Every question is valid, and we're here to help you feel confident with your devices.

What We Help With

  • Devices: Computers, smartphones, tablets, printers, and smart TVs
  • Setup: Getting your new devices ready to use
  • Troubleshooting: Fixing problems and errors
  • Training: Learning how to use your technology effectively
  • Internet & Email: WiFi setup, email configuration, and safety
  • Video Calls: Zoom, FaceTime, and staying connected
  • Security: Passwords, scam protection, and banking
  • Updates & Cloud: iCloud, Google Photos, and system updates

Why Choose Us?

Patience First

We take the time to explain things clearly and thoroughly.

No Jargon

We speak in plain English, not tech-speak.

Personalized Support

One-on-one sessions tailored to your needs.

Local to Rochester

Serving our community with pride.

What Our Clients Say

"SmartSass Tech made me feel so comfortable. I finally understand how to use FaceTime with my grandkids! I'm no longer afraid of my tablet."

Mary J.

Pittsford, NY

"Patient, professional, and genuinely kind. They fixed my printer issues and set up a secure password system for me. Highly recommend!"

Robert L.

Brighton, NY

"The jargon-free approach is exactly what I needed. They didn't talk down to me once. I feel so much more tech-savvy now."

Helen S.

Rochester, NY

Ready to Get Started?

Book a session today and experience the difference patient, personalized tech support can make.